Can Artificial Intelligence Make Your Business Agile if Combined With Human Creativity?

Rapidops, Inc.
6 min readJan 18, 2023

Artificial intelligence (AI) has made significant inroads into business, with its ability to crunch data and provide insights that would be difficult for humans to duplicate.

However, AI is not a silver bullet; it can’t do some things, and businesses need humans to complement their capabilities to achieve agility.

Artificial intelligence (AI) has the potential to revolutionize the way businesses operate by automating repetitive tasks and providing insights from large data sets. However, many experts argue that true business agility can only be achieved when human creativity is combined with the power of AI.

By leveraging the unique strengths of both human and machine intelligence, businesses can stay ahead of the curve and adapt to changing market conditions with ease.

In this blog post, we will explore how companies can harness the power of AI to enhance creativity and foster a culture of agility, enabling them to thrive in an ever-changing business landscape.

91.5% of leading businesses invest in AI on an ongoing basis. Gartner also revealed that customer satisfaction is expected to grow by 25% by 2023 in AI organizations.

However, human intelligence is critical for unbiased decision-making, creativity, and complex communication.

So, can AI and human intelligence work together to create a more agile business?

Can human intelligence complement artificial intelligence for business agility?

With 84% of C-suite executives believing they must leverage artificial intelligence (AI) to achieve their growth objectives, it’s clear that companies cannot ignore this powerful technology anymore.

What about human intelligence? Is it still needed in today’s age of AI?

Many business heads are asking questions revolving around the implementation of AI.

Agility is the ability to rapidly adapt to changes in the marketplace and scale with new technological development. Companies must quickly change with market conditions and quickly respond to new opportunities with extreme agility.

Traditionally, businesses have relied on human intelligence to identify and respond to these changes. With the advent of artificial intelligence (AI), companies now have the potential to use machines to predict and respond to changes faster than humans alone could.

However, more than AI, businesses also need the insights and experience only humans can provide to be truly agile. Combining the strengths of both human and artificial intelligence is the key to success in today’s business scenario.

Reading recommendation: Digital Product Thinking

Human intelligence can complement artificial intelligence (AI) for business agility. AI can automate repetitive tasks and provide insights from large data sets, but it may not be able to make unbiased decisions, be creative or engage in complex communication.

On the other hand, human intelligence can bring these skills to the table. By combining the strengths of both human and machine intelligence, businesses can stay ahead of the curve and adapt to changing market conditions with ease.

Additionally, by having human oversight and input, businesses can ensure that AI systems are not biased and are aligned with the company’s values and goals.

Several business processes can benefit from combining human intelligence and artificial intelligence.

Here are a few examples:

1. Marketing:

Your organization can use AI to analyze customer data and identify patterns that can help target marketing efforts more effectively. However, creativity and experience are needed to create compelling marketing campaigns that resonate with customers.

Businesses can develop effective marketing strategies by combining AI-generated insights with human-driven creativity.

2. Customer service:

AI-powered chatbots can handle simple customer queries quickly and efficiently. However, human empathy and problem-solving skills are needed when dealing with complex or emotionally charged issues.

By having a human agent merge their emotional quotient in a chatbot conversation, businesses can provide a more personalized and practical customer service experience.

3. Product development:

AI can analyze large data sets and identify new product ideas or improvements. However, human creativity is needed to turn these ideas into a compelling and desirable product to customers. By combining AI-generated insights with human-driven design, businesses can develop new products more likely to succeed in the market.

4. Human Resource:

AI can be used for the initial screening of resumes and identifying the most suitable candidates for a job opening. Human intelligence can be used to conduct the interview, assess the candidate’s soft skills, and make the final hiring decisions.

5. Fraud Detection:

Businesses can deploy AI to sift through large amounts of financial data and identify and flag suspicious transactions. Human intelligence can be used to investigate and verify flagged transactions, ensuring that they are not false positives.

Combining human intelligence and AI can lead to more efficient and effective business processes, better products and services, and improved customer experiences.

What is the future for artificial intelligence and businesses, and how should they prepare for it?

The potential of artificial intelligence (AI) is vast, and businesses are starting to wake up to its potential applications across many industries.

Soon, AI will become increasingly sophisticated, and businesses must keep up with the latest trends to stay ahead of the competition. The future for artificial intelligence (AI) and businesses is promising, with the potential for AI to revolutionize many industries.

However, businesses must be prepared for the changes that AI will bring. Here are a few things companies should consider when preparing for the future of AI:

1. Invest in the right technology:

Businesses must invest in the right AI technology and tools to stay competitive. This includes software, hardware, and the necessary data infrastructure and talent to support it.

2. Develop a strategy:

Businesses should develop a clear strategy for using AI to achieve their goals. This should include identifying the business processes where AI can add value and the data and resources needed to support those processes.

3. Address ethical concerns:

Businesses must ensure that their AI systems are fair, unbiased, and aligned with the company’s values and goals. This includes identifying and mitigating potential ethical concerns like data privacy and security.

4. Invest in retraining and reskilling:

As AI takes over some tasks traditionally done by humans, businesses must invest in retraining and reskilling their workforce to prepare them for the new opportunities that AI will create.

5. Embrace collaboration:

Businesses should foster a culture of collaboration between humans and machines to leverage their unique strengths.

6. Stay informed:

Businesses should stay informed about the latest developments and trends in AI to ensure they are making the most of the technology and are prepared for any challenges that may arise.

Overall, businesses that are prepared to invest in the right technology, develop a clear strategy, address ethical concerns, invest in retraining and reskilling, embrace collaboration and stay informed will be best positioned to take advantage of opportunities that AI brings in the future.

Concluding thoughts: AI will not take your job, but the person better skilled in using AI will!

So, what does the future hold for artificial intelligence and businesses? Experts are still divided on this question.

Some believe that AI will eventually take over many jobs currently done by humans. In contrast, others think that human intelligence and AI will continue to work together to achieve business agility.

While AI and automation can automate specific tasks and processes, they also create new opportunities and jobs that require different skills. As AI becomes more prevalent in the workplace, workers must develop the skills to work alongside these technologies.

Those who can understand and use AI tools effectively will be in high demand and will be able to take on new roles and responsibilities that leverage these technologies to drive business growth.

In other words, the workers who are more skilled in using AI will be more valuable and sought-after in the job market. So, workers must stay updated with the latest technological advancements and learn new skills to adapt to the changing job market.

However, there is one thing everyone can agree on: businesses need to start preparing for the future of AI now.

This may mean investing in training employees in how to use AI tools, or it may mean creating partnerships with companies that specialize in artificial intelligence.

No matter what route you decide to take, make sure you don’t wait too long; the future of artificial intelligence is already here, and it’s only going to become more ubiquitous in the years to come.”



Rapidops, Inc.

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